Terms Color Avenue France " www.zen28.fr" online sales of conditions of sale these terms and conditions apply to all transactions (last updated: 01/11/2015)
Article 1: Preamble
1.1. The company Color Avenue : How do we contact?
The company Color Avenue is a company with sales assistance and monitoring of orders in Europe.
For information, questions and follow-up, our customer service is at your Facilities: Email connection to our site under "contact" - firstname.lastname@example.org
Go to your online account to your client through this link that gives you also access to online tracking of all your orders. Use the Help section for more information.
1.2. The shop www.zen28.fr : what information it contains?
The company Color Avenue has developed and operates the site www.zen28.fr. Are given the following information:
The essential characteristics of properties and their prices in euros and participation to shipping . The validity of the offer if it is being promoted limited in time. We will not disclose your details and identities without your consent, in accordance with the law and Freedom (Loi CNIL) in force on French territory, and respect for our business ethics.
1.3. You: Who are you to us?
You are in principle a consumer. We pledge to do our utmost to satisfy you, to build a relationship Confidence cordial and lasting. Thus, our client services are at your disposal and want to be attentive to all your comments.
By your command, you acknowledge that you have full legal capacity to engage in of these general conditions of sale.
1.4. The general conditions of sale: that define them?
Every order you place on this site is subject to these general conditions of sale. They have to define the rules on sales and the rights and obligations that result.
Please note that, since you order products online, your agreement on the content of these present conditions of sale does not require signature handwriting.
We are vigilant to adapt the text of the general conditions of sale. Therefore, we invite you to read the current version on the day you command.
To this end, you have the option to download, store and reproduce the conditions General. The contract of sale of goods purchased on the site consists of general conditions of sale force at the time of order and good order.
1.5. The command line: what are the traces of the sale?
Unless proved otherwise, our computer records, kept in conditions of reasonable security, as proof of communications, orders and payments made.
We proceed to a filing purchase orders and invoices on a reliable and durable, can be legally produced as evidence. Upon request, you can have access to the controls of an amount greater than or equal 150 Euros.
Article 2 / Offers Color Avenue
2.1. The conditions of tenders: the availability of products?
Our product offerings and prices are valid until they are visible on the site, within the limits of available stocks. For products not stored in our warehouses, our offers are subject to valid availability from our suppliers.
In this framework, information on product availability are given at the time of award of your order.
The information from directly from our suppliers, errors or changes may occur exceptionally. In the event of unavailability of products not stored after placing your order, we notify you by mail upon receipt of the information provided by suppliers.
Unless you want an alternative for hardware equivalent, your unavailable command will automatically be canceled and you will be refunded if your account Banking has been charged.
2.2. The identification of products and information?
The photographs, text, graphics, data sheets are from documentation developed by ourselves and in line with production.
2.3. The marketing of products: the tenders?
For any purchase with a view to exporting, you should check the specific laws of the country concerned, whether for taxes, declarations, prohibitions, etc. ... Our responsibility can not be committed for non-compliance with the laws of the country where the product is delivered, you can check with the local authorities the possibilities or use products or services.
2.4. Purchases for professional use: under what conditions?
In the event of a purchase made for a resale, we ask you to inform you as a reseller or distributor candidate, it requires our approval (if any exclusive territories to comply)
Article 3 / Treatment of command
3.1. Information when ordering: to provide information?
You must verify the completeness and conformity of the information you provide when of the order, especially concerning the delivery address. We could not be held responsible for possible entry errors and consequences thereunder (eg delays or errors deliveries). In this context, charges committed to returning the order would be charged.
3.2. The anti-fraud implications when ordering?
To ensure the security of transactions and respond to the concern of many prevention fraud in terms of distance, we conduct random checks on Procurement orders.
Under a random check, please email invitation to provide evidence of home and / or identity (the aim being to ensure the real identity and domicile [by EDF such as a receipt, a telephone bill and an identity document]) for the perfection of command.
In the absence of evidence or if the documents sent did not ensure the identity of the buyer and the reality of domicile, we would have to cancel the order to ensure the security of online transactions.
Article 4 / Payment of the price
4.1. Payment: how to pay?
To adjust your order, you have all modes of payment proposed at validation of final order: (PayPal online payment, credit card payment, transfer, check, money order cash).
The periods of availability as shipping starts from the registration date of payment.
4.2. Online payment: What Security?
By validating the order, we guarantee you have the necessary permits To use the payment method you choose. Please be assured that the credit card information is encrypted using SSL (Secure Soket Layer) and are channeled never clear on the network. The payment is directly made at the bank.
4.3. The total payment: principle.
Apart from special offers subscription we offer on the site, payment is due in full from the order. The amounts collected can be considered as a deposit. An order will be considered closed when all the goods have been shipped and you will be fully acquitted of payment products and your participation in postage.
4.4. A payment incomplete: what effects?
Apart from special offers that we offer on the site, we will have the right to refuse make a delivery or to honor an order in case you have not settled totally or in part a previous order, or in cases where a payment dispute remain. We retain full ownership of items for sale, perfect until receipt of all for amounts owed on your order (including fees and taxes).
However following the receipt of the goods, the burden of risk is transferred. You must ensure the proper conservation of these goods.
Article 5: Delivery
5.1. Mode of transportation: what choice?
The products will be delivered to the address you specified on the order form.
The expedition was conducted by package supported by "Poste," according to the size of packaging products may vary (Colissimo standard cardboard, cardboard or dedicated).
The participation requested detailed and indicated before the validation of the order by the computer site.
The pricing is updated following the actual cost of postal charges.
5.2. Delivery times: when your products will they?
Delivery times listed are those applicable when validation of your order within one week. For products out of stock by the robot site, you can ask us by mail on time replenishment, usually within2 to 3 weeks..
5.3. Monitoring of delivery:
from the expedition made you receive an email with the tracking number Colissimo. This number is to provide your postal agencies to find your package in case of non receipt after the usual period (2 to 3 days excluding public holidays).
5.4. Delay Delivery: What to do?
In the event of late delivery by post within the period announced after the mailing date and indicated in our mail monitoring, we suggest you make follow up with your post office or website by entering the tracking number, if the package is not pending, and if necessary, we invite you to report the delay in contacting our customer service by the "contact".
We will then deliver your package, and if so then we will contact the postal order an investigation.
The Post investigation can last up to 21 days after its opening date. If during this time the product is found, it will be re-routed as soon as possible to your home.
If however the product is still not located at the end of these 21 days, French Post consider the package as lost.
At the close loss to the investigation, we will send you a substitute (referral to our fee). If the products were ordered not to be available, you can get the repayment of the products concerned by the statement confirmed loss of the carrier.
Article 6: Receiving the command
6.1. The person receiving the package to provide care
Beware, if you receiving the product to a third party (concierge of your building, hostess Home at the workplace, ...) it receives the package in your name and your account.
You must ask them to be vigilant about monitoring the safety precautions and remind him to provide it received the same care as if he were personally addressed.
6.2. The initial check what precautions to use?
Please check (or examination by the agent who receives) the apparent condition of product delivery.
In the presence of an apparent anomaly (breakage, missing product compared the delivery, broken products, etc ...) please report them in within 3 days by letter with acknowledgment of receipt.
To report any problems to the reception, it is essential that you maintain the elements in the state in which they will have been delivered (accessories, references, packaging (s) and packaging (s) included). If the products need to be returned, please contact us we'll give you the procedure for the return and exchange.
6.3. You locate an anomaly or a theft: how to react?
In a supply by the Post Office, if the package arrives open and / or damaged (including the presence of yellow tape "La Poste") you can either accept or reject it.
If you or your agent decide to accept the goods, you must be attentive to:
- Write "handwritten reserves" by signing alongside factor and
- To be completed alongside a "statement of anomaly" as the postulates regulating the post office.
This form should be sent us so that we can investigate and initiate a procedure for compensation, if any. If you or your representative prefer to refuse the goods, in addition to "handwritten reserves" to issue, you should ask the carrier that the package we should be allocated with a "finding of spoliation."
As a preventive measure, we advise you to keep a twice this form. In a delivery made by other carriers, whether you agree or not Delivery to open any package and / or damaged, you must make reservations handwritten " you notify the mandatory schedule of delivery and you notify us by mail. In the absence of this at the time of receipt, we can not activate the insurance and therefore the warranty.
6.4. You find an error Delivery: What to do?
Error recipient. In case you receive a delivery do is not destiny, we please keep the package in the state and to inform our customer service:
- Either by connecting to our site in the "follow your order" where, after being identified and selected number of command, you make your point
through a menu.
Products supplied not comply with the order. In case of non-conforming product, you can make Claims from our customers via the tab "contact".
You will be asked to describe in detail the reasons for non compliance.
Article 7: Terms and conditions of return
7.1. Effective management of returns:
the awarding of a number of treatment. We will make every effort to rectify the problem you encounter in the best possible. To ensure better treatment of returning, the effectiveness of diagnosis and rapid intervention Manufacturers, a request for return must be made directly stating the reasons for return via your client.
A number of return will be communicated with the possible dispatch of a prepaid label to be attached (specific error or non-compliance).
7.2. A complete return of order:
In return, we recommend that you carefully packaged products, all to be intact and undamaged. You must accompany your return of a double bill. The refund or exchange assume that you have not damaged the product, or you they have not returned incomplete.
7.3. Case of error or non-compliance: the return is at our expense
Article 8: Intellectual Property:
Given the rules of intellectual property, we remind you that copied products, are subject to personal use rights and specific regulating reproduction.
Article 9: Product warranties
Our products are guaranteed for a delivery line catalog description. On receipt of satisfactory product.
The purchaser will be only person responsible of the consequences capable to result from the use of the sold goods, that these are used alone or together with others.
The efficiency and the instructions for the use of the sold goods only constitute some indications in the case of a normal use of these products and don't hire on no account the seller's responsibility.
To be able to invoke the profit of this guarantee, the purchaser should inform without delay and in writing the society venderesse of vices that appeared in the sold material.
The purchaser must allow him to conduct the necessary verifications so that she carries him remedy.
Article 10: Taxes and exports
10.1. Fare calculation: what taxes?
10.2. We reserve the right to reject any tax which does not correspond to conditions in the countries concerned and can be checked by customs.
10.3. Ordering a product for use outside France: you must be careful?
You must take into account the fact that, as part of the relocation of a or a product to a country other than France, the importer you live (or the purchaser intra-Community) of the product concerned. Customs duties, local taxes, import duties, taxes or state may be required are your responsibility.
You should check with local authorities of your residence on conditions entry of products ordered and you need to make any statement and / or payment with the corresponding agencies of the country concerned.
If you do not respect the laws of the country where you have introduced products, we can not be held responsible.
Vous disposez d'un délai de 14 jours ouvrables à partir de la date de réception de votre commande.
Les articles retournés incomplets, abîmés, endommagés ou salis par le client ne sont pas repris.
Nous nous engageons à vous échanger les produits ne correspondant pas à votre commande (défectueux ou non conformes).
Dans ce cas, nous vous remercions de prendre contact avec notre service clientèle, email@example.com, qui vous indiquera la marche à suivre.
Aucun envoi en contre-remboursement ne sera accepté quel qu'en soit le motif.
Veuillez utiliser le formulaire de retractation ci dessous :
Droits de Rétractation Les produits livrés en France (sauf ceux exclus par la loi comme les produits personnalisés, périssables, en téléchargement…) peuvent faire l’objet d’un remboursement suite à une demande de rétractation. Pour bénéficier du remboursement, les produits doivent être complets, intacts et retournés dans leur emballage d’origine. L'acheteur dispose d'un délai de 14 jours à réception de sa commande pour retourner les articles. Les frais de retour sont à la charge du client. zen28.fr, s’engage à rembourser les acheteurs qui souhaitent exercer leur droit de rétractation dans un délai maximum de 14 jours à réception des articles retournés. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ FORMULAIRE de rétraction à compléter et à adresser par courriel à l'adresse firstname.lastname@example.org
ou courrier postal à l'adresse ci-dessous. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Acheteur : (à compléter) E-Commerçant : Nom : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Color Avenue Prénom : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Gilles MORGANTI Adresse : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 2 rue Flora Tristan commerce Code postal Ville : _ _ _ _ _ _ _ _ _ _ _ 28300 LEVES Tél : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 06 62 80 28 28 e-Mail : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ email@example.com Madame, Monsieur, Le _ _ _ _ _ _ , j’ai passé la commande N° _ _ _ _ _ _ sur votre site du /des produits suivants : =============================================================================================== | Désignation | Références | Quantité | Prix Unitaire | Prix Total | =============================================================================================== | | | | | | =============================================================================================== | | | | | | =============================================================================================== Total TTC __________________ Conformément à l’article L121-20 du code de la consommation, le délai de 14 jours n’étant pas expiré, je vous prie de bien vouloir annuler ma commande et me retourner les sommes versées. Date et signature : _ _ _ _ _ _ _ _ _